eFax review: pricing, HIPAA and business features
FaxScout independently compares online fax services, pricing, security, integrations and business fit to help you choose with confidence.
eFax is the established-brand option in this market, with personal, business and corporate offerings. Its strongest argument is breadth: mobile/desktop apps, email-to-fax, business BAA support and an enterprise API.
FaxScout verdict
eFax
Established brand with broad consumer, business and regulated-industry options.
Plus $18.99/mo monthly; Pro $24.99/mo; Protect from $49.99/mo monthly
- Long-established fax brand
- Email, mobile and desktop workflows
- BAA-backed regulated-industry offering
- Corporate API and administration
Avoid if: Split send/receive allowances and higher healthcare pricing can make value comparisons less straightforward.
What matters for this decision
FaxScout score breakdown
7.8
9.1
8.0
9.1
8.8
8.7
8.1
These are desk-research subscores based on published product facts. Transmission quality, delivery rate, support speed and UI usability are excluded until tested in FaxScout Lab.
Established brand with broad consumer, business and regulated-industry options
Split send/receive allowances and higher healthcare pricing can make value comparisons less straightforward.
Pricing and plan reality
Plus $18.99/mo monthly; Pro $24.99/mo; Protect from $49.99/mo monthly. We separate published pricing from observed checkout behavior; no hidden-fee or cancellation claim is made until tested.
Capabilities that change the decision
| Provider | Starting price | Allowance | HIPAA / BAA | Number | Porting | Email fax | API | Score |
|---|---|---|---|---|---|---|---|---|
| eFaxEstablished brand with broad consumer, business and regulated-industry options | Plus $18.99/mo monthly; Pro $24.99/mo; Protect from $49.99/mo monthly | 340 (split) | Protect / eligible business offerings / Yes | Yes | Yes | Yes | Corporate | 8.5/10 |
Published plan facts verified August 19, 2026. “Verify” means the provider does not expose a sufficiently clear public answer for FaxScout to state it as fact.
How FaxScout would make the decision
Start with non-negotiables: BAA eligibility, monthly volume, existing-number continuity, team size and API/integration requirements. Then compare total expected cost. Cosmetic features are tiebreakers, not reasons to ignore a major constraint.
We use primary provider documentation for plan facts and label every untested performance dimension. See who creates FaxScout research →
Frequently asked questions
Does eFax offer a BAA?
Its current Business plan materials state that a BAA is included for healthcare use cases.
Can eFax port an existing number?
eFax currently says existing fax numbers can be transferred to the service.
Sources & verification
Material plan facts were checked against primary provider documentation at the verification date shown above.